If you delete and reinstall Planzera on your device, you will notice your plan is not displayed. Your plan, which is still safe in the cloud, was not deleted. Your device simply deleted your current session access.

To regain access to your plan, you need a plan link, which is a clickable link that grants access to your plan. Your plan link is accessible on the home page under the “Save your plan recovery access link” section or under Settings > Your devices > Add new device. You should copy and save this link somewhere secure in case you delete the app and want to reaccess your plan.

Planzera is a privacy-oriented app and, as such, doesn’t have user accounts tied to emails or phone numbers. Therefore, our support team cannot recover lost plans for customers who do not save their plan links.

If you click on a plan link that opens in the Planzera app, you may see an error message displayed instead of seeing your usual plan home screen.

“Invalid link” means that your plan link leads to a plan that does not exist. Your plan link may have been cut off while being copied, or you may have deleted characters from the link and corrupted it. This error will also occur if you open a plan link for a completed plan (each plan lasts 30 days from purchase).

“Too many devices” means you have accessed your plan from too many different devices. Each plan can only be accessed on a maximum amount of five unique devices to prevent abuse of our services. If you believe this error was a mistake, you may contact our support team for assistance.

“Could not load” means either your internet connection was unstable, or Planzera experienced technical difficulties while retrieving your plan from the cloud. Check to ensure your internet connection is stable before retrying, and contact our support team if the error persists.

Errors may occur during checkout from issues with your platform or technical difficulties with our servers. Ensure you have a stable internet connection, a valid payment method, and you are signed in to the correct Google Play Store or App Store account. You will never be charged unless the transaction is successful.

If an error message is displayed that says "Couldn't process order," it means our servers couldn't process your order due to an unstable internet connection. Please check your internet connection and tap "Restore purchases" to finish your order. You will only be charged once for the original purchase.

Each resistance training plan you purchase has a duration of 30 days. During these 30 days, you have unlimited access to your plan, curated fitness articles, and a certified personal trainer matched to you. After 30 days, you will have completed your plan and will need to purchase a new plan to continue training.

Access to each plan is limited to 30 days for several reasons. Our plan algorithm chooses specific exercises for you to perform in each plan. After each month, these exercises need to be varied to prevent training plateaus and ensure optimal training results. By getting a new plan each month, our algorithm can periodically choose different exercise variations for you to align with optimal resistance training program guidelines.

Planzera does not use a traditional subscription model, as do many other apps. Instead, to offer more flexibility and avoid locking customers into commitments, access to Planzera is broken up into 30 day training plans. Each plan is purchased for a small, one-time fee, after which you have 30 days of access to your plan, curated fitness articles, and a certified personal trainer matched to you.

To “cancel” access to Planzera, you can simply choose not to purchase your next training plan when your current plan finishes. Planzera never locks customers into commitments or subscriptions.

Training plans can be shared between devices, and you can access your plan on up to five different devices. To access your plan on a new device, go to Settings > Your devices > Add a new device in the Planzera app on your original device.

This action will prompt a plan code to appear over your screen, which you can scan with the camera of your new device. Alternatively, click the copy or share icon under the code to send a plan link to the new device.